Employment Opportunities

Join us in sharing the story of Andrew Jackson and his home with visitors from around the world. Employment opportunities will be updated as new positions open or are filled.

Andrew Jackson’s Hermitage is currently seeking a part-time Duel Actor/Interpreter. Candidates must be able to work 15-20 hours a week including weekends. Hours may vary by season. Please send resume along with references to Lead Interpreter,  Trey Gwinn.

Purpose:  Provide historical interpretation of the Andrew Jackson Foundation’s resources specifically, the Dueling Program.

Principal Duties and Responsibilities: Perform job function and conduct daily operations, consistent with Hermitage policies and procedures; provide guided historical tours and Dueling Program to visitors and answer questions; assist non-English speaking visitors; provide physical security for mansion and visitors; comply with dress and grooming requirements listed in interpreter manual; meet acceptable levels of knowledge of training materials; attend required training sessions; incorporate new interpretive information as required in tours; provide reports in a timely manner.

Additional Duties and Responsibilities:  Assist visitors in emergency situations; interact with Hermitage visitors, guests and staff in a friendly, informative manner; cross train with Visitor Services staff; ensure safety of staff and visitors by looking for, and reporting all safety concerns to a member of the Safety Committee; research independently to enhance duel program; other duties as assigned by supervisor.

Education/Training: Bachelors in History or Theater, or working toward a degree, with Theater, Public Speaking, or Interpretive experience

Experience, Skills, and Abilities Requirements:  An interest in history; excellent use of English language; courtesy and tact in dealing with the public; experience acting or reenacting, excellent verbal and written communication skills; interpersonal, customer and staff friendly; must be able to interact with all ages, nationalities and those who are physically challenged; comfortable speaking to and connecting with diverse audiences; a willingness to undertake on-the-job training and research to expand interest in the Hermitage, and its history; present a professional demeanor and maintain confidentiality.

Physical Requirements:  Must be able to stand for long periods of time; climb stairs; work outside in costume in warm and cold temperatures and in un-air-conditioned buildings.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position.  Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Staff members holding this position will be required to perform any other job-related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.

Guest Services Guide

Andrew Jackson’s Hermitage is currently seeking a part-time Visitor Center Guide. Candidates must be able to work 25-30 hours a week including some weekends, be able to stand for long periods, give complex instructions to groups of people, and help visitors navigate around the property. A valid driver’s license is required.

POSITION SCOPE

The Guest Services Guide is responsible for facilitating daily activities in the Visitor Center at Andrew Jackson’s Hermitage and ensuring the visitor experience is consistently outstanding. Guest Services Guides are tasked with engaging with the public in order to provide an educational, safe and memorable experience at The Hermitage. They are also tasked with running the daily, frontline operations in a smooth and efficient manner.

DUTIES, RESPONSIBILITIES & ESSENTIAL FUNCTIONS

  • Greets & welcomes visitors upon their arrival and helps orient them to The Hermitage by letting them know the wide range of programming and activities available.
  • Assists visitors with the locations around the grounds of the property and guides them to the mansion.
  • Provides information and monitors conduct of visitors and adherence to site rules at assigned posts.
  • Accurately answer visitor questions regarding a wide variety of topics including general history questions, directional questions and questions about Andrew Jackson and The Hermitage.
  • Provides audio equipment and detailed instructions on use.
  • Monitors and controls visitor flow into Museum spaces at entry and exit points.
  • Facilitates showing of orientation film regularly as well as assisting visitors with queue forming and seating in the theater.
  • Provides professional, efficient, and approachable support and excellent customer service to visitors and staff alike.
  • Provides assistance to guests with accessibility issues, including but not limited to, driving them to and from the mansion in the courtesy golf cart.
  • Performs any other duties as may reasonably be required.

REQUIRED QUALIFICATIONS

  • Must have excellent customer service skills.
  • Must be able to interact with various personality traits and continue to maintain a professional demeanor with both staff & visitors alike.
  • Must be responsible, flexible, punctual and able to work well under pressure.
  • Must possess a positive attitude.
  • Must be able to work any shift including weekends, nights and holidays; and/or work extended hours.
  • Must be willing to work outdoors in adverse weather conditions including rain, extreme cold and extreme heat or humidity transporting visitors to and from the mansion.
  • Satisfactory completion of background check.
  • A valid driver’s license is required.
  • College degree preferred, but not required

Submit completed employment application to the ticket office.

Director of Development

The Andrew Jackson Foundation is hiring for the position of                       Director of Development. An outline of the Director’s responsibilities is below.  To apply, please submit your cover letter and resume along with your references to Susan D. Williams, SVP for Institutional Advancement at swilliams@thehermitage.com

Summary

This position is responsible for planning, organizing, and directing the Andrew Jackson Foundation’s fundraising efforts in the areas of annual fund, membership, and major gifts. The Director will work closely with SVP and President and CEO in all development and fund raising endeavors, and will serve as a key Foundation team member that creates new relationships to build visibility, impact, and financial resources to strengthen fundraising capacity.

Accountabilities

Strategic Vision and Leadership

  • Collaborate with the SVP Institutional Advancement and the President & CEO in developing and implementing the fundraising strategy including corporate, foundation, grants, planned giving, memberships and special events.
  • Design and implement a comprehensive plan for developing key external alliances by cultivating individual and philanthropic support.
  • Establish and implement the infrastructure needed to grow budget through the solicitation of major gifts, federal and state grants, special events, and corporate and foundation support and by diversifying the donor database.
  • Research funding sources and trends to help position the Andrew Jackson Foundation ahead of major fundraising changes.
  • Represent Andrew Jackson Foundation in the community and as an active participant in civic programs.

  Fundraising

  • Support and partner with SVP on all major fundraising initiatives.
  • Develop and implement an annual and monthly plan of work to include the areas of annual giving, membership, grants, planned giving and special projects.
  • Assist with special events and programs;
  • Develop and implement a stewardship program aimed at cultivating deeper ties with donors.
  • Implement an active, ongoing cultivation schedule for current donors to meet goals.
  • Research and identify supporters among corporations, foundations, and individuals, developing relationships that can be cultivated and lead to sustainable sources of fundraising.
  • Research and identify grants from government and other sources.
  • Ensure the stewardship of all gifts and grants, including acknowledgments, phone calls, visits, reports and pledge reminders.
  • Ensure the accurate maintenance of automated and manual record system for memberships, donors and prospects.
  • Ensure the accurate management of membership and donor database.

  Financial Responsibility

  • Achieve targeted annual fundraising goals for all areas.
  • Monitor budget for Development and Membership departments.
  • Provide and present statistical analysis to Senior Team and Board including monthly progress reports.
  • Monitor all donor information, maintaining and protecting the confidentiality of information.

  Team Development

  • Identify, develop, and mentor the development team.
  • Oversee, direct, and organize the work of the development team.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Ensure staff members receive timely and appropriate training and development.
  • Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

Qualifications

  • Bachelor’s degree required, Master’s preferred.
  • Five-plus years of professional experience in a nonprofit organization; demonstrated success in a development function (managing and forging relationships with multiple donor sources).
  • Tangible experience of having expanded and cultivated existing donor relationships over time.
  • Excellent communication skills, both written and oral; ability to influence and engage a wide range of donors and build long-term relationships.
  • Strong organizational skills.
  • Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives.
  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the Andrew Jackson Foundation.
  • High energy and passion for the Foundation’s mission is essential.
  • Ability to construct, articulate, and implement the annual development plan.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Customer focus and follow through.
  • Excellent verbal and written communication skills.
  • A professional and resourceful style; the ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects.
  • Excellent computer skills including experience working with Raiser’s Edge or other CRM software.

Development Associate

The Andrew Jackson Foundation is hiring for the position of             Development Associate. An outline of the job responsibilities is below.  To apply, please submit your cover letter and resume along with your references to Susan D. Williams, SVP for Institutional Advancement at swilliams@thehermitage.com.

Summary

This position is responsible for the management and coordination of all Development Department’s fundraising, cultivation and membership events, including the Annual Spring Outing and the Hermitage Gala.  Additionally, the Development Associate will work in coordination on other projects as assigned with the SVP for Institutional Advancement and other Development staff in attracting funding for the Andrew Jackson Foundation.

Primary Responsibilities

  • Planning, implementation and follow-up for all Development events.
  • Development and execution of event budgets.
  • Development and execution of event plan, timeline and materials, such as invitations, programs and signage.
  • In partnership with the Development staff, identify and solicit corporate sponsors for events.
  • In partnership with the Development staff, secure silent auction items and in-kind contributions required for events.
  • Coordinate event vendors.
  • Maintain event reservations.
  • Coordinate run of show for all events.
  • Invitation list management in Foundation’s donor data base.
  • Assist the Development staff in other fundraising efforts as necessary.

Qualifications

  • Bachelor’s degree required.
  • A minimum of two years of professional experience in managing fundraising and cultivation events.
  • Excellent computer skills.
  • Experience working in Raiser’s Edge or other donor data base/CRM software is preferred.
  • Excellent communication skills, both written and oral.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside of the Foundation.

Maintenance Technician

Currently accepting applications for a FULL-TIME Maintenance Technician

Work 40 hours weekly. This is an entry level position.

Principal Duties and Responsibilities: PRIMARY JOB FUNCTION is to maintain painted surfaces on multiple buildings throughout the property and assist with general maintenance needs as directed. Perform job function and conduct daily operations, consistent with policies and procedures in a safe and responsible manner.

Education/Training: High school diploma or equivalent.

Experience, Skills, and Abilities Requirements: One-year PAINTING or general maintenance work desired. Requires good teamwork; good inter-personal skills; customer service skills; professional demeanor and appearance; and maintaining confidentiality.

Physical Requirements: Ability to perform heavy physical work, including exerting up to 50 pounds of force unassisted, lifting, climbing, stooping; must be able to work in all weather conditions.

Apply in person at 4580 Rachel’s Lane, Hermitage TN 37076

Applications available to print here, or available at the ticket office. Turn in applications at the ticket office ATTN: Maintenance. A complete Application is required.

Must Pass Background Check & MVR

Ticket Office Cashier/Breezeway Greeter

Position to start as soon as possible.

SEASONAL – Days/hours per week:  3-4 days / 25-28 hours a week.

Principal Duties and Responsibilities:  Perform Job function and conduct daily operations, consistent with Hermitage policies and procedures; selling admission tickets; actively encourage the purchase of additional tour options in a pleasant, interesting manner; consistently collect demographic data from each guest; assure familiarity with ticketing software, email & calendar software, ticket and discount types, prices, processes, tender types, direct bill clients, and all hardware used in Ticket Office; daily reconciliation of cash drawers, bank and the preparation of bank deposit; assure adequate supplies for conducting daily business and communicate with manager when those are low; interact with Hermitage visitors, guests and staff in a friendly, informative manner; proactively read memos and other literature created to communicate about events, processes, etc.  Breezeway greeter will facilitate the quick and efficient movement of the ticket line as well as answer guest questions regarding pricing, discounts, and tour options.

Financial Responsibility:  Accurately balance daily sales revenues/attendance figures; process bank deposits; complete all reporting requirements.

Additional Duties and Responsibilities:  Check in personnel meeting with Hermitage staff and assure contractors have appropriate tag;  assist in promotion of special events/exhibits by notifying visitors or distributing informational brochures; answering general site information inquiries; perform clerical duties as requested; assist security with alarm notification; cross train with other staff as needed; consistently apply guidelines regarding food, drinks, and backpacks with guests; ensure safety of staff and visitors by looking for and reporting all safety concerns to a manager.

Submit applications to Andrew Jackson’s Hermitage, Attn: Terry Houchin, Ticket Office Manager, 4580 Rachel’s Lane, Hermitage, TN  37076 or email Thouchin@thehermitage.com.

Applications may also be turned in at the Ticket Office.

Part-Time Gardener

The Andrew Jackson Foundation has an immediate opening for a part-time gardener, 20-30 hours per week. Gardeners plant, weed, and prune plants and mow grass in the Hermitage garden. Candidates must be able to work in all weather conditions and meet the physical requirements of the position. Previous experience preferred, but not required. Candidates must submit an application to be considered for this position.  Qualified applicants must have a valid driver’s license and pass a background check.  Applications can be obtained from the Ticket Office at Andrew Jackson’s Hermitage from 9 am to 4 pm daily or from the link below.

Employment Application