Hermitage Employment Opportunites
Join us in sharing the story of Andrew Jackson and his home with visitors from around the world. Employment opportunities will be updated as new positions open or are filled.
Vice President of Finance
Reporting to the President/CEO and serving as an integral member of the senior management team, the Vice President of Finance will be responsible for the development of The Hermitage financial management strategy and contribute to the development of the organization’s strategic goals. In addition to the strategic components, the VP will be charged with developing and implementing policies and procedures in the finance and advising other members of the senior management team in general operational.
1. Strategy, Vision and Leadership
• Advise the President/CEO and other key members of senior management on financial planning, budgeting, cash flow, long range projections and policy matters.
• Serve as the management liaison to the board and audit committee; effectively communicate and present critical financial matters at select board of directors and committee meetings.
• Contribute to the development of The Hermitage’s strategic goals and objectives as well as the overall management of the organization.
• Maintain continuous lines of communication, keeping the President/CEO informed of all critical issues.
• Oversee the long term planning and alignment of IT systems across the organization.
• Represent the organization externally, as necessary.
2. Team Development/Leadership
• Oversee, direct, and organize the work of the finance team, Museum Store, Café and IT departments.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Ensure staff members receive timely and appropriate training and development.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
3. Financial Operations
• Upgrade and implement an appropriate system of policies, internal controls, accounting standards, and procedures.
• Oversee and report on banking and investment accounts, and administer financial portion of all grants.
• Manage legal records of the organization.
• Plan, coordinate, and execute the annual budget process.
• Ensure that The Hermitage is adhering to the strategic plan, delivering status reports and trending reports to the board.
• Provide analytical support to The Hermitage’s internal management team including development of internal management reporting capabilities.
• Improve administrative and operational accounting services such as benefit and retirement plans, grants processing, payroll, accounts payable, purchasing and donated revenue.
• Process the quarterly tax returns for the organization
• Liaise with external auditors to ensure all process, procedures and policies are in compliance with current regulations and being applied to current operations.
• Act as 401(k) administrator, working with a broker to facilitate enrollment and withdrawals.
• Oversees fixed asset records.
• May write and administer funding proposals and grants in conjunction with the Development Department.
• Business or Accounting degree mandatory, a master’s in business administration is preferred
• CPA preferred
• Minimum 10 years experience in a senior management role ideally with a non-profit organization
• Proven track record of success facilitating progressive organizational change and development within a growing organization
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• Self-reliant, good problem solver, results oriented
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively
interface with senior management, The Hermitage’s board of directors, and staff
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills
• Strong mentoring, coaching experience to a team with diverse levels of expertise
• Entrepreneurial team player who can multitask
Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Applied Learning – Assimilating and applying new job-related information in a timely manner.
Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Formal Presentation – Presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• This is a high-stress position based on full responsibility for The Hermitage operations. Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative issues.
• Plans and implements programs. Establishes strong and appropriate relationships with Board, committees, volunteers, staff, and donors. Develops constructive relationships with executive colleagues, outside agencies, organizations and individuals.
• Plans and meets deadlines. Maintains a flexible work schedule to meet the demands of executive management. Hours may be long and irregular.
• Conveys a professional and positive image and attitude regarding The Hermitage. Demonstrates commitment to continued professional growth and development.
Qualified applicants must have a valid driver’s license and pass a background check. All qualified applicants must submit an application. Download and complete the application below and email it to email@example.com or come to The Hermitage Ticket Office to fill out the application form.
Andrew Jackson’s Hermitage has an immediate opening for a full-time Groundskeeper. This is a 40 hour per week position with benefits. Groundskeepers at Andrew Jackson’s Hermitage mow, weed-eat, install and repair fencing, and perform other routine grounds maintenance work. Previous experience as a groundskeeper is preferred, but not required. Applicants with experience operating zero turn mowers and tractors are also preferred. Applicants must be able to work outdoors in all types of weather conditions and be able to perform strenuous labor.
Qualified applicants must have a valid driver’s license and pass a background check. All qualified applicants must submit an application. Download and complete the application below and email it to firstname.lastname@example.org or come to The Hermitage Ticket Office to fill out the application form.
The Andrew Jackson Foundation has an immediate opening for a part-time gardener, 20-30 hours per week. Gardeners plant, weed, and prune plants and mow grass in the Hermitage garden. Candidates must be able to work in all weather conditions and meet the physical requirements of the position. Previous experience preferred, but not required. Candidates must submit an application to be considered for this position. Qualified applicants must have a valid driver’s license and pass a background check. Applications can be obtained from the Ticket Office at Andrew Jackson’s Hermitage from 9 am to 4 pm daily or from the link below.
The Andrew Jackson Foundation has immediate openings for armed Security Officers. Security Officers patrol Andrew Jackson’s Hermitage, monitor security systems, and provide customer service to guests. Candidates must be able to work in all weather conditions and meet the physical requirements of the position. Previous experience preferred, but not required. Candidates must submit an application to be considered for this position. Qualified applicants must have a valid driver’s license and pass a background check. Applications can be obtained from the Ticket Office at Andrew Jackson’s Hermitage from 9 am to 4 pm daily or from the link below.
Full-Time Position—Midnight shift 12 am to 8 am, Thursday through Sunday.
Part-Time Position—Evening shift 4 pm to 12 am, Friday and Saturday.
Guest Services Director
Andrew Jackson’s Hermitage, a National Historic Landmark historic site, seeks a Guest Services Director to supervise and coordinate all activities in the Andrew Jackson Visitor Center including the ticket office, audio tour program, and visitor center guide staff. Responsibilities include: managing all ticket office functions including encouraging effective sales techniques; reconciling accounts, and preparing reports; interviewing, hiring, training, and scheduling ticket office and guide staff; serving as liaison with audio tour provider and coordinating all activities related to audio tour; managing film and other exhibition technology; and ensuring good customer service for all visitors through positive leadership and team building.
The Guest Services Manager is a member of the Museum Services team charged with implementing interpretive programs and a quality visitor experiences for this 1120-acre historic site. Requirements: Minimum two years supervisory or retail experience; strong organizational and prioritization skills; flexibility and adaptability; knowledge of software systems related to reservations and ticket sales; ability to ensure proper ticket accountability and cash handling procedures; knowledge of quality customer service behaviors; and clear written and verbal communications skills. Bachelor’s degree preferred and a commitment to working with diverse audiences.
The position is full-time, with full benefits, including vacation, sick leave, medical/disability, and a 401K retirement savings plan. Salary is commensurate with experience. Send cover letter, resume, standard Hermitage employment application (found here) and three references to: Personnel, The Hermitage, 4580 Rachel’s Lane, Hermitage, TN 37076 or email@example.com. No phone calls. EOE. Applications accepted through June 10, 2016.