Employment Opportunities

Join us in sharing the story of Andrew Jackson and his home with visitors from around the world. Employment opportunities will be updated as new positions open or are filled.

Part-Time Ticket Services Associate

POSITION OVERVIEW:

This is a part-time, up to 15-29 hours a week, position that supports the various aspects of Andrew Jackson’s Hermitage ticketing sales and customer service.

QUALIFICATIONS:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel and Tessitura desired
  • Willing to work flexible hours – evenings and weekends required
  • Previous ticket office experience a plus

ESSENTIAL JOB FUNCTIONS:

  • Process single ticket purchases in person, or scan pre-paid tickets in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Andrew Jackson’s Hermitage
  • Support AJF customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff Ticket Office which includes ticket sales, will-call, ticket scanning, up-sells for wagon tours or breezeway assignments to provide customers advance information and answer questions in line.
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned.

To apply, please send resume, cover letter and references to:

Terry Houchin, Ticket Office Manager

4580 Rachel’s Lane

Old Hickory, TN 37076

Thouchin@thehermitage.com

Director of Events

The Andrew Jackson Foundation is hiring for the position of Director of Events. An outline of the Director’s responsibilities is below.  To apply, please submit your cover letter and resume along with your references to Susan D. Williams, SVP for Institutional Advancement at swilliams@thehermitage.com.

 Job Description

Position Title:            Director of Events

Reports To:                Senior Vice President for Institutional Advancement

Exempt Status:          Exempt

Full-Time

Summary

This position is responsible for the management and coordination of all Development Department’s fundraising, cultivation and membership events, including the Annual Spring Outing and the Hermitage Gala. Additionally, this position will direct the organization’s event sales program.

Primary Responsibilities

Development

  • Planning, implementation and follow-up for all Development events
  • Development and execution of event budgets to ensure fundraising goals
  • Development and execution of event plan, timeline and materials, such as invitations, programs and signage
  • Coordinate event vendors
  • Maintain event reservations
  • Coordinate run of show for all events
  • Invitation list management in Foundation’s donor data base

Event Sales

  • Supervise event sales and coordination staff
  • Work in partnership with SVP to ensure event sales budget goals are met
  • Work with VP of Marketing to develop marketing plan for event sales
  • Develop and maintain internal and external professional relationships to ensure positive event experiences for all stakeholders
  • Establish and maintain relationships with corporate meeting planners, convention planners, hotel meeting planners, social and civic meeting planners and others responsible for securing event locations
  • Lead site visits as needed
  • Prepare client proposals and contracts
  • Execute follow up with rentals clients including thank you letters, invoices and deposit returns
  • Survey client satisfaction to monitor quality control and satisfaction

Qualifications

  • Bachelor’s degree required.
  • A minimum of three years of professional event experience
  • Excellent computer skills.
  • Experience working in Tessitura or other donor data base/CRM software is preferred.
  • Excellent communication skills, both written and oral.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside of the Foundation.

Relevant Competencies

  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Communicating with Impact – Expressing thoughts, feelings, and ideas in a clear, succinct, and compelling manner in both individual and group situations; adjusting language to capture the attention of the audience.
  • Drive for Results – Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
  • Formal Presentation – Presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
  • Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  • Influencing Others – Using appropriate interpersonal styles and techniques to persuade others to accept a point of view, adopt a specific agenda, or take a course of action that will advance business goals; modifying one’s own behavior to accommodate motivations, situations, tasks, and individuals involved.
  • Mobilizing Resources- Managing resources consistent with organizational goals; proactively negotiating and accessing resources outside one’s immediate domain when necessary.
  • Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform moderate physical work: stooping, bending, climbing, and lifting up to 20 pounds unassisted; must be able to work in all weather conditions. This position may require working around dirt, dust and hazardous materials.
  • Plans and meets deadlines.
  • Period weekend work.
  • Conveys a professional and positive image and attitude regarding The Hermitage. Demonstrates commitment to continued professional growth and development.

 

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Staff members holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.

Groundskeeper

The Andrew Jackson Foundation has an immediate opening for a full-time Groundskeeper. This is a 40 hour per week position with benefits. Groundskeepers at the Andrew Jackson Foundation mow, weed-eat, install and repair fencing, and perform other routine grounds maintenance work. Previous experience as a groundskeeper is preferred, but not required. Applicants with experience operating zero turn mowers and tractors with implements is highly preferred. Applicants must be able to work outdoors in all types of weather conditions and be able to perform strenuous labor.

Qualified applicants must have a valid driver’s license and pass a background check.  All qualified applicants must submit an application. Applications may be picked up at the Ticket Office at Andrew Jackson’s Hermitage or requested by email from siteoperations@thehermitage.com.

Part-Time Event Assistant

This position oversees rental events on the grounds of The Hermitage and is the liaison between the institution, renter(s) and their guests. The Event Assistant’s responsibility is to carry out the plans for the event as agreed to by the renter and the Event Manager, work with Housekeeping and Security staff and enforce the policies and requirements for use of the property, and help to create an extraordinary experience for our rental clients. Finally, it is the Event Assistant’s duty to assist the primary on-site wedding coordinator setting up and executing all weddings.
The Event Assistant must possess the following qualities: the ability to diplomatically and assertively deal with complex situations and individuals, be responsive, pro-active, reliable, efficient and friendly. The Event Assistant must have the ability to react quickly to situations as they arise and be familiar with Hermitage policies pertaining to emergencies, security, and use of buildings and equipment.

Qualifications & Skills

  • College degree preferred, but not required
  • Past experience in managing events at public or private locations is needed as well as excellent customer service skills
  • Clear verbal and written communication skills; courtesy and discretion in dealing with the public and other employees; interpersonal, customer and staff friendly
  • Must be able to interact with all ages, nationalities and those who are physically challenged
  • General knowledge of office equipment
  • Event Assistant must always present a professional demeanor and appearance, and maintain confidentiality
  • A clear reverence and interest in history is important
  • Knowledge and daily use of e-mail required; all applicants must own a working cell phone.

Essential Job Functions

This position will be in charge of minor decisions the day of the event while overseeing the protection of the venues located at The Hermitage. The role requires availability on Fridays and Saturday- no exceptions, in addition to week nights as required.

  • Must have reliable transportation.
  • Must ensure events begin and end at the times specified in the Facility Rental Agreement and signed by the client and Rentals Department.
  • Some paperwork duties may be required prior to events.
  • Must be available during the rental time frame unless requested differently by the Event Manager. Timeframes range between six and twelve hours.
  • Will be responsible for asking Security Guards to unlock & lock facilities in a timely and appropriate manner.
  • Must keep a Hermitage two-way radio on them at all times and follow procedures for use outlined by the Security Office and Event Manager.
  • Must ensure that Hermitage staff, catering staff and client follow clean-up procedures as outlined in the Rental Regulations documents.
  • Must guide smokers to designated areas.

Physical Requirements

  • Ability to perform moderate physical work: stooping, bending, climbing, and lifting up to 50 pounds unassisted; must be able to work in all weather conditions.

To apply, please send resume, cover letter and references to:

Erica Kloke, Event Manager
4580 Rachel’s Lane
Hermitage, TN 37076
ekloke@thehermitage.com