Employment Opportunities

Part-Time Ticket Services Associate

Position Overview:

This is a part-time, up to 15-29 hours a week, position that supports the various aspects of Andrew Jackson’s Hermitage ticketing sales and customer service.

Qualifications:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel and Tessitura desired
  • Willing to work flexible hours – evenings and weekends required
  • Previous ticket office experience a plus

Essential Job Functions:

  • Process single ticket purchases in person, or scan pre-paid tickets in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Andrew Jackson’s Hermitage
  • Support AJF customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff Ticket Office which includes ticket sales, will-call, ticket scanning, up-sells for wagon tours or breezeway assignments to provide customers advance information and answer questions in line.
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned.

To apply, please send resume, cover letter and references to:

Terry Houchin, Ticket Office Manager
4580 Rachel’s Lane
Old Hickory, TN  37076
[email protected]

 

Gardener

Part-Time 20-30 hours per week seasonally.

Summary

Andrew Jackson’s Hermitage is seeking a passionate and motivated individual to join our garden team.  This part-time, Gardener position will be responsible for garden and landscape maintenance in our highly trafficked, 1.35-acre Historic Garden, and on our outstanding 1,120-acre National Historic Landmark site.  The right candidate will have professional gardening experience and an eye for detail.

Job Objective

As a member of our team, you will be accountable for the preservation of The Hermitage garden and will help support all aspects of our garden operations.  Duties daily will include landscaping, gardening, soil maintenance, infrastructure upkeep, fertilizing, watering, and maintaining flowers, trees, and shrubs.  The ability to use hand tools, do physical labor, think critically, and work in all weather conditions is required. Experience in sustainable gardening and power tool proficiency is desired.  Public garden experience preferred, but we will train the right candidate.

Physical Requirements

Ability to perform moderate physical work, exerting up to 30 pounds of force unassisted; stoop, bend, climb, and lift; walk multiple miles during a shift; stand and sit for long periods of time; and work outdoors in all weather conditions and extremes.

For an application please contact:
Tony Guzzi, VP of Preservation and Site Operations
4580 Rachel’s Lane
Hermitage, TN  37076
[email protected]

 

Lead Interpreter

Job Summary

The Lead Interpreter facilitates excellent visitor experiences at Andrew Jackson’s Hermitage by providing efficient and welcoming services to visitors and highly organized coordination and oversight of the Mansion Interpreters. Lead Interpreters mentor and supervise interpretive staff during programs, tours and other functions as assigned. Lead Interpreters also provide special skills to enhance the ongoing work of the department. Lead Interpreters conduct VIP tours, In Their Footsteps tours, Ghost tours and various special programs when seasonally appropriate.

Accountabilities
Program Delivery

  • Coordinates the daily interpretive operations of the site at the direction of the Director of Interpretation.
  • Assists with developing and executing interpreter orientation, and training.
  • Assists Director of Interpretation with preparation of training materials and evaluation of interpretive staff.
  • Provides direction to part-time interpreters regarding the preparation and maintenance of interpretive costuming, props and other resources.
  • Assists in technological endeavors as they relate to the interpretive services.
  • Assists with special events and programs, site-wide, as requested.
  • Utilizes a unique and specialty skill set that enhances the work of the department (i.e., tailoring, research or living history skills)
  • Assists with research and development of interpretive programs and manage their implementation.
  • Coordinates mansion tours according to the timed ticket system and ensures tours are timely.

Administrative

  • Provides reports in a timely manner.
  • Represents The Hermitage in public events, groups and organizations.
  • Assists with evaluation of interpretive programs.
  • Coordinate mansion response to medical and weather emergencies.
  • Open and close mansion, following established security procedure and serve as primary communication point at the mansion.
  • Notify the Director of Interpretation when disciplinary action is needed.

Qualifications

  • BA in history, education or museum studies preferred.
  • Mastery of a related historic trade, staff training or other specialty skill preferred.
  • 1-3 years’ experience in delivering educational and interpretive programs in a museum or historic home.
  • Knowledge of the principles of site interpretation and customer service.
  • Excellent interpersonal communication and writing skills.
  • Must be a self-starter, work well with others and pay excellent attention to detail.
  • Experience in delivering interpretive/education programs through a variety of modalities and able to interact with all ages, nationalities and those who are physically or intellectually challenged.
  • Must be willing to work a flexible schedule including regular weekends, some holidays and occasional evenings.
  • Proficiency at using Microsoft Suite.

Additional Responsibilities

  • Participate in all training activities.
  • Cross-train with AJC Guest Services staff.
  • Ensure that all preservation and safety procedures are followed by guests and staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this job, the employee is occasionally exposed to poor weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
 
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Staff members holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
 
Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send resume and cover letter to:
Bryan Gilley, Interim Director of Interpretation
4580 Rachel’s Lane
Nashville, TN 37076
[email protected]

Part-Time Historic Interpreters

Do you have a passion for American history and an interest in sharing stories with the public? Then apply for the position of Historic Interpreter!

Interpreters work directly with our visitors, engaging them with stories, information, and conversation about the people, places, and events of Andrew Jackson’s home, family, and times. Interpreters guide visitors through Andrew Jackson’s Hermitage Mansion for up to 24 hours per week, with occasional evenings, and holidays. Weekends are required. Interpreters wear historic 1830’s costume and engage with guests from around the world. Interpreters also take part in Interpretive Programs such as ‘The Duel’, ‘The Wager’ (horse racing program), and ‘The Wash’ (laundry program).

All Historic Interpreters will be expected to master multiple scripts and program contents. Once the basic Mansion Tour is mastered, Interpreters will be expected to further their learning and be able to give extended walking tours such as the VIP Tours, In Their Footsteps Tours (focused on the Hermitage enslaved), Garden Tours, and the Interpretive programs mentioned above.

Qualifications

  • Must be 18 years or older
  • Excellent speaking and presentation skills
  • An engaging manner with the public
  • A willingness to serve visitors of all sorts
  • A commitment to historical accuracy
  • Daytime and Weekend availability

Physical Demands

Interpreters wear historical costumes and must be able to walk, climb stairs, and stand for long periods of time in all sorts of weather.

To apply, please send resume and cover letter to:
Bryan Gilley, Interim Director of Interpretation
4580 Rachel’s Lane
Nashville, TN 37076
[email protected]

 

Group Tour Sales Manager 

Primary Responsibilities

Generate earned income through site group tour sales that will achieve annual budget goals and ensure that these client groups have an excellent experience while at The Hermitage. Assist in packaging and promoting new tour opportunities as well as marketing initiatives aimed at group sales. Work with the VP of Marketing and Communications to develop and execute marketing plans through a variety of mediums.

  • Identify and pursue strategic opportunities for capturing volume admission sales from targeted constituencies, including a strong focus on tour wholesalers and tour operators.
  • Cultivate, sell and close group travel planners and businesses to ensure organizational income goals are achieved.
  • Coordinate daily operations of the group sales program, including following up on all leads; processing and coordinating payments; maintaining entries on the sitewide calendar; booking tickets through Tessitura ticketing system; conducting site and FAM visits; generating sales data; maintaining records in the database; and producing weekly and monthly status reports.
  • Collaborate with Education and Interpretive Department in packaging sales to groups that include special education and interpretive programs of particular interest to a group.
  • “Upsell” additional onsite options, such as wagon ride, education classes, lunch services, evening tours and catering options.
  • Establish and maintain relationships with hotel personnel, including front desk agents, sales directors and concierges, keeping them aware of upcoming events, new offerings and group tour opportunities.
  • Establish and maintain relationships with corporate meeting planners, convention planners, hotel meeting planners, social and civic meeting planners and others responsible for group tour opportunities.
  • Represent The Hermitage at networking functions, i.e. Music City Concierge Association, Nashville Convention & Visitors Corporation and the Tennessee Tourism Commission, among others.
  • Manage and maintain membership in trade organizations like American Bus Association, National Tour Association, Student Youth Travel Association, Southeast Tourism Society and Tennessee Motorcoach Association.
  • Represent The Hermitage at annual group tour conferences and tradeshows as appropriate.
  • Coordinate with Guest Services, the Ticket Office and the Interpretation team to ensure staff is informed so that all groups have a positive experience.
  • Make presentations to tourism industry organizations about The Hermitage and upcoming promotions and programs.
  • Prepare and manage annual department budget.
  • Seek opportunities for special partnership promotions, i.e. AAA ticket sales.
  • In consultation with the VP of Marketing & Communications, formulate and implement proactive Group Sales marketing campaigns, collateral needs, etc.
  • Assist onsite with VIP tours for tourism industry, managing groups during tours and greeting groups on their arrival.
  • Participate in the planning and execution of event programming.

Qualifications 

  • Bachelor’s degree in business, sales, marketing or communications required.
  • A minimum of three years of professional sales experience, preferably at a museum, historic site or similar tourist attraction.
  • Demonstrated success in the development, management and execution of group sales campaigns.
  • Contacts within Nashville’s tourism industry.
  • Excellent computer skills.
  • Experience working in Tessitura or other donor data base/CRM software is preferred.
  • Excellent communication skills, both written and oral.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to work both independently without close oversight but also a team player who will productively engage with others at varying levels of seniority within and outside of the Foundation.
  • Flexibility to work varied hours, including some evenings and weekends, as well as being a team player who keeps the mission of the Foundation at the forefront.

Relevant Competencies

  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
  • Communicating with Impact – Expressing thoughts, feelings, and ideas in a clear, succinct, and compelling manner in both individual and group situations; adjusting language to capture the attention of the audience.
  • Drive for Results – Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment; tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
  • Formal Presentation – Presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
  • Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  • Influencing Others – Using appropriate interpersonal styles and techniques to persuade others to accept a point of view, adopt a specific agenda, or take a course of action that will advance business goals; modifying one’s own behavior to accommodate motivations, situations, tasks, and individuals involved.
  • Mobilizing Resources- Managing resources consistent with organizational goals; proactively negotiating and accessing resources outside one’s immediate domain when necessary.
  • Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform moderate physical work: stooping, bending, climbing, and lifting up to 20 pounds unassisted; must be able to work in all weather conditions. This position may require working around dirt, dust and hazardous materials.
  • Plans and meets deadlines.
  • Weekend work as needed.
  • Conveys a professional and positive image and attitude regarding The Hermitage. Demonstrates commitment to continued professional growth and development.

To apply, please send cover letter and resume to:
Ann Dee Jones, Vice President of Marketing & Communications
4580 Rachel’s Lane
Nashville, TN 37076
[email protected]