Employment Opportunities

Historical Site Security Officer

Full-time, midnight and evening shifts

Andrew Jackson Foundation

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.

Job Function:

Secure all Andrew Jackson Foundation (AJF) property and provide a friendly, safe and secure environment for site visitors and staff of The Hermitage.

Primary Duties and Responsibilities: 

  • Conduct rounds and patrol grounds.
    • Monitor buildings, grounds and pathways for theft, fire, damage or safety issues.
  • Provide excellent customer service to our guests by responding to questions and welcoming guests as they arrive or when approached.
  • Respond, investigate and report on accidents and injuries incurred on AJF property.
  • Monitor fire, burglar and panic alarms, respond to alarms and arm and disarm buildings as required by daily schedule or upon request by authorized personnel.
  • Control access to keys, collections areas, cash and personnel and financial information.
  • Open and close buildings as required by daily schedule or upon request of authorized persons, turning lights and equipment on or off.
  • Transport deposits, night drops and change orders across property or to and from a bank.
  • Control vendor access to AJF property.
  • Thoroughly and concisely complete daily security logs documenting on site activities and alarms.
  • See to the safety of staff and visitors on site after hours.
  • Provide escort to vehicles as requested.
  • Assist with the transportation of physically challenged visitors and staff to and from locations on the AJF’s property.
  • Provide special event traffic control, crowd control and parking assistance as required.

Education: 

High School diploma or equivalent.

Position Requirements:

  • Valid driver’s license
  • Armed Guard’s License or ability to obtain a License upon hire.
  • Must have excellent customer service skills.
  • Must have basic computer skills in order to operate alarm systems.

Physical Requirements:

Ability to perform moderate physical work, exerting up to 50 pounds of force unassisted; stoop, bend, climb and lift; walk multiple miles during a shift; stand and sit for long periods of time; work outdoors in all weather conditions and extremes; and stay awake and alert for 12 hours at a time.

Shifts available:

Midnight Shift: Midnight to 8 a.m., 40 hours per week (includes base pay plus shift differential)

Evening Shift: Wednesday – Sunday, 4 p.m. to Midnight

Uniforms and training provided.

To apply submit resume and cover letter to [email protected]. No phone calls please.

Historical Site Security Officer (Part Time)

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.

Job Function:

Secure all Andrew Jackson Foundation (AJF) property and provide a friendly, safe and secure environment for site visitors and staff of The Hermitage.

Primary Duties and Responsibilities: 

  • Conduct rounds and patrol grounds.
    • Monitor buildings, grounds and pathways for theft, fire, damage or safety issues.
  • Provide excellent customer service to our guests by responding to questions and welcoming guests as they arrive or when approached.
  • Respond, investigate and report on accidents and injuries incurred on AJF property.
  • Monitor fire, burglar and panic alarms, respond to alarms and arm and disarm buildings as required by daily schedule or upon request by authorized personnel.
  • Control access to keys, collections areas, cash and personnel and financial information.
  • Open and close buildings as required by daily schedule or upon request of authorized persons, turning lights and equipment on or off.
  • Transport deposits, night drops and change orders across property or to and from a bank.
  • Control vendor access to AJF property.
  • Thoroughly and concisely complete daily security logs documenting on site activities and alarms.
  • See to the safety of staff and visitors on site after hours.
  • Provide escort to vehicles as requested.
  • Assist with the transportation of physically challenged visitors and staff to and from locations on the AJF’s property.
  • Provide special event traffic control, crowd control and parking assistance as required.

Education: 

High School diploma or equivalent.

Position Requirements:

  • Valid driver’s license
  • Armed Guard’s License or ability to obtain a License upon hire.
  • Must have excellent customer service skills.
  • Must have basic computer skills in order to operate alarm systems

Physical Requirements:

Ability to perform moderate physical work, exerting up to 50 pounds of force unassisted; stoop, bend, climb and lift; walk multiple miles during a shift; stand and sit for long periods of time; work outdoors in all weather conditions and extremes; and stay awake and alert for 12 hours at a time.

Shifts available:

Midnight Shift: Midnight to 8 a.m., 16 hours per week (includes base pay plus shift differential)

Day Shift: Saturday and Sunday, 8 a.m. to 4 p.m., 16 hours per week

Uniforms and training provided.

To apply submit resume and cover letter to [email protected]. No phone calls please.

Guest Services Manager

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.

 Job Summary

The Guest Services Manager is responsible for the daily operations of the Guest Services team in greeting and directing guests throughout The Hermitage property, according to the goals of the interpretive and strategic plans. Also responsible for oversight of the Volunteer Program, from recruitment to placement. The Guest Services Manager also routinely measures the guest experience to identify areas for improvement.

Accountabilities

  1. Guest Relations
  • Maintains a broad and general knowledge of Museum and interpretive programs and offerings including calendar of events, public programs, special and private events, membership levels and benefits and school programs, as well as awareness of interpretive and outreach programs occurring off-site and available to the public.
  • Maintains communication with Ticket Office to keep Guest Services staff informed and able to assist guests with ticket-related issues.
  • Plans and oversees the guest feedback process and creates summary reports for organizational leadership including recommendations for improvement.
  • Follows up with the guests as needed to ensure all visits are positive and guests feel the value of the ticket investment met their expectations.
  • Ensures Guest Services staff guide or escort guests on the property via golf carts as needed.
  • Evaluates interpretive aides/resources, devices and signage to ensure guests receive the best quality experience every visit.
  • Assists Education and Group Tour Sales with the reception of groups, providing them with on-site orientation and welcome.
  1. Staffing and Training
  • Completes Certified Interpretive Host training and incorporates new techniques and skills into staff training.
  • Supervises and coordinates all activities for the Andrew Jackson Visitor Center including interpretive audiovisual materials, accessibility tools, printed guides and volunteers.
  • Notifies appropriate IT contractors or staff regarding operations of theater equipment and museum electronic media.
  • Interviews and hires new Guest Services associates.
  • Acts as expert in guest services, developing and delivering periodic training to all members of The Hermitage staff in appropriate customer service behaviors.
  • Trains and retrains Guest Services associates in all areas of job duties and develop corps of team leads to operate in Manager’s absence. Conducts quarterly training initiatives for Guest Services team.
  • Coaches, counsels, and disciplines associates as needed and effectively recommends suspension and/or termination.
  • Schedules guest services staff and volunteers based on attendance and site activities.
  • Ensures staff is trained and equipped to provide basic first aid and is prepared to act in an emergency; ensures safety of staff and visitors by looking for, and reporting all, safety concerns to Security.
  1. Financial Management:
  • Prepares and monitors budget for the Guest Services department.
  • Establish and maintains labor costs within budget.
  • Conducts monthly reconciliation of audio/multimedia tour equipment and serves as Hermitage operations liaison with audio/multimedia tour provider to make sure equipment is operational and appropriate inventory on hand.
  1. Volunteer Coordination:
  • Serves as primary point of contact for all volunteers. Identifies the skills and interest of each volunteer candidate and presents these to the department that would best suit the volunteer.
  • Receives, maintains and secures all necessary paperwork for Volunteers, including background checks, liability waivers and personal information. Maintains all Volunteer databases and scheduling platforms, such as Volgistics.
  • Works with other departments to identify volunteer opportunities and to coach department staff on working with volunteers.
  • Provides all orientation training. Coordinates additional task training with appropriate department managers.
  • Promotes and encourages Volunteers through relationship building, service recognition and timely communication.

Qualifications:

  • BA/BS preferred.
  • Minimum of two years non-profit experience.
  • Strong organizational and prioritization skills.
  • Demonstrates initiative in developing and implementing plans.
  • Demonstrates ability to receive and give feedback.
  • Role models teamwork, has good interpersonal and supervisory skills.
  • Demonstrates commitment to policy and procedure while balancing necessary flexibility.
  • Able to work evenings and weekends, when necessary.
  • Excellent speaking and writing skills.

To apply send resume and cover letter to [email protected]. No phone calls please.

Event Assistant

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.

Responsibilities:

This position oversees rental events on the grounds of The Hermitage and is the liaison between the institution, renter(s) and their guests. This position will be in charge of minor decisions the day of the event while overseeing the protection of the venues located at Andrew Jackson’s Hermitage.

  • Carry out the plans for the event as agreed to by the renter and the Event Manager.
  • Work with Housekeeping and Security staff and enforce the policies and requirements for use of the property and help to create an extraordinary experience for our rental clients.
  • Assist the primary on-site wedding coordinator setting up and executing all weddings.
  • Diplomatically and assertively deal with complex situations and individuals, be responsive, pro-active, reliable, efficient and friendly.
  • React quickly to situations as they arise and be familiar with Hermitage policies pertaining to emergencies, security and use of buildings and equipment.
  • Ensure events begin and end at the times specified in the Facility Rental Agreement and signed by the client and Rentals Department.
  • Responsible for asking Security Guards to unlock and lock facilities in a timely and appropriate manner. Potential to be held responsible for closing down an event without a manager onsite.
  • Keeps a Hermitage two-way radio on them at all times and follow procedures for use outlined by the Security Office and Event Manager.
  • Ensure that Hermitage staff, catering staff and client follow clean-up procedures as outlined in the Rental Regulations documents.

Education/training:

College degree preferred but not required.

 Experience, skills and abilities requirements:

  • Past experience in managing events at public or private locations is needed as well as excellent customer service skills.
  • Clear verbal and written communication skills.
  • Courtesy and discretion in dealing with the public and other employees.
  • Must be able to interact with all ages, nationalities and those who are physically challenged.
  • General knowledge of office equipment.
  • Must always present a professional demeanor and appearance and maintain confidentiality.
  • An interest in history is important.
  • Knowledge and daily use of email required.
  • Must have reliable transportation and own a working cell phone.

Work schedule:

Hours vary depending on the number of rental events and season. The Event Assistant must be available Fridays, Saturdays and evenings as required by the Events schedule.

Physical requirements:

Ability to perform moderate physical work: stooping, bending, climbing and lifting up to 50 pounds unassisted; must be able to work in all weather conditions.

To Apply:

Please send resume and cover letter to [email protected].

 

 

 

Part-Time Ticket Services Associate

Position Overview:

This is a part-time, up to 15-29 hours a week, position that supports the various aspects of Andrew Jackson’s Hermitage ticketing sales and customer service.

Qualifications:

  • Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment
  • Ability to complete all tasks on schedule, thoroughly and accurately
  • Excellent customer service skills required
  • Computer experience in Microsoft Word, Excel and Tessitura desired
  • Willing to work flexible hours – evenings and weekends required
  • Previous ticket office experience a plus

Essential Job Functions:

  • Process single ticket purchases in person, or scan pre-paid tickets in a helpful, friendly, accurate and timely manner
  • Be aware of and provide current information to all patrons in a proactive manner for all events at Andrew Jackson’s Hermitage
  • Support AJF customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
  • Staff Ticket Office which includes ticket sales, will-call, ticket scanning, up-sells for wagon tours or breezeway assignments to provide customers advance information and answer questions in line.
  • Responsible for accurate sales reconciliation
  • Participate in all training sessions in a positive, willing and thoughtful manner
  • Other duties as assigned.

To apply, submit resume and cover letter to [email protected]. Please put the position you are applying for in the subject line. No calls or in-person inquiries will be accepted.

 

Gardener

Part-Time 20-30 hours per week seasonally.

Summary

Andrew Jackson’s Hermitage is seeking a passionate and motivated individual to join our garden team.  This part-time, Gardener position will be responsible for garden and landscape maintenance in our highly trafficked, 1.35-acre Historic Garden, and on our outstanding 1,120-acre National Historic Landmark site.  The right candidate will have professional gardening experience and an eye for detail.

Job Objective

As a member of our team, you will be accountable for the preservation of The Hermitage garden and will help support all aspects of our garden operations.  Duties daily will include landscaping, gardening, soil maintenance, infrastructure upkeep, fertilizing, watering, and maintaining flowers, trees, and shrubs.  The ability to use hand tools, do physical labor, think critically, and work in all weather conditions is required. Experience in sustainable gardening and power tool proficiency is desired.  Public garden experience preferred, but we will train the right candidate.

Physical Requirements

Ability to perform moderate physical work, exerting up to 30 pounds of force unassisted; stoop, bend, climb, and lift; walk multiple miles during a shift; stand and sit for long periods of time; and work outdoors in all weather conditions and extremes.

For an application please contact:
Tony Guzzi, VP of Preservation and Site Operations
4580 Rachel’s Lane
Hermitage, TN  37076
[email protected]

Historical Interpreters

The mission of the Andrew Jackson Foundation is to preserve The Hermitage, the home of President Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.

Purpose:  Provide historical interpretation of the Andrew Jackson Foundation’s properties, welcoming guests and delivering guided historical tours.

Principal Duties and Responsibilities:

  • Provide guided historical tours to visitors and answer questions
  • Meet acceptable levels of knowledge of training materials
  • Attend required training sessions and incorporate new interpretive information as required in tours
  • Comply with dress and grooming requirements listed in interpreter manual
  • Provide physical security for mansion and visitors assisting in emergency situations as needed
  • Assist non-English speaking visitors
  • Provide reports as requested

Education/Training:

Some college preferred.

Experience, Skills, and Abilities Requirements: 

  • An interest in history
  • Excellent verbal and written communication skills
  • Courtesy and tact in dealing with the public
  • Must be able to interact with all ages, nationalities and those who are physically challenged
  • Present a professional demeanor and maintain confidentiality.

Physical Requirements: 

Must be able to stand for long periods of time; climb stairs; work outside and in un-air-conditioned buildings.

To Apply:

Please send a resume and cover letter to [email protected].

 

Security Officer

Position Overview

Full Time, Midnight shift
Midnight to 8 a.m. Sunday night through Friday morning. 40 hours a week.

Shift requires both vehicle and foot patrols securing the site and buildings, checking buildings and grounds as well as opening the site and buildings for business the next day. Includes assisting guests and working with staff in a friendly and professional manner.

The midnight shift has a good deal of walking with the foot patrol part of the shift. The foot and vehicle patrols are outside on a 1,120-acre historical site.

Position Requirements

  • Valid driver’s license
  • Armed Guard’s License is required to work the position but not required to apply and interview.
    Must have good customer service skills for interacting with the general public, our guests and staff.

Uniforms and training provided.
Hourly position paid bi-weekly.
Medical Insurance, 401k and direct deposit available.

To apply, submit resume and cover letter to [email protected]. Please put the position you are applying for in the subject line. No calls or in-person inquiries will be accepted.